The online sale of products by Mama Jolie Sarl through the website is exclusively governed by the following General Conditions:


1. Validity of the General Terms and Conditions of Sale

By placing an order, every customer implicitly accepts these General Conditions of Sale.

2. Prices and payment terms

Mama Jolie Sarl through the website sells its products at the prices and conditions indicated in the "price list" in force at the time of delivery, any modification from the order being thus reserved.

The packaging and delivery costs are charged according to the weight of the shipment, in accordance with the current postal rates.

The prices include VAT at the current rate.

Payment is made by credit card (Visa, Mastercard, American Express, Postfinance, TWINT) or Cash in the case of Click & Collect. 

3. Order and confirmation

All orders are placed by email.

The sales contract is concluded when Mama Jolie Sarl, through the website, has confirmed the order electronically.

This confirmation indicates the products that will be delivered, the indicative delivery date as well as the total price (including VAT, processing and delivery costs).

An order confirmed by Mama Jolie Sarl through the website can no longer be cancelled.

Mama Jolie Sarl through the website reserves the right to make partial deliveries if certain products are not available.

By placing an order, all customers certify that they are 18 years of age or older.

4. Delivery

Delivery is limited to Switzerland and Liechtenstein.

The delivery date mentioned in the order confirmation is only indicative. Consequently, any delay in delivery shall not give rise to cancellation of the order or to compensation for damages.

Delivery is made to the delivery address indicated by the customer at the time of ordering.

5. Transfer of risk

The risk of damage to or loss of the goods passes to the customer at the time of delivery, regardless of whether the customer is present to receive the goods.

In this case, the products are left at the door.

Mama Jolie Sarl through the website commits itself to respect the cold chain until the goods are delivered to the address indicated by the customer. From that moment on, the responsibility lies exclusively with the customer, regardless of whether or not he or she is present at the time of delivery.

6. Acceptance of delivery

The customer is obliged to inform Mama Jolie Sarl immediately by e-mail if a delivered product is defective. In such a case, the goods must be returned to Mama Jolie Sarl at the latter's expense. A credit note will be issued in favor of the customer.

7. Warranty

The expiry date is indicated on all perishable goods.

8. Other provisions

Mama Jolie Sarl can unilaterally change these Terms and Conditions at any time via the website

The data necessary for the execution of the order will be saved and, if necessary, communicated only to the associated companies within the framework of the correct processing of the order. All private data will of course be treated confidentially.

9. Applicable law and place of jurisdiction

These General Terms and Conditions are governed by Swiss law of obligations, to the exclusion of international conventions, including the United Nations Convention on Contracts for the International Sale of Goods.

The exclusive place of jurisdiction is the registered office of Mama Jolie Sarl, in Préverenges, Switzerland.

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